- Minimum opening order is $300 USD; minimum re-order is $150 USD.

- Shipment is not included, it will be calculated upon the order reception. When quoting freight via FEDEX we will be in charge of the logistics and customs process until the goods are delivered to warehouse or store. 

- Handling is included. 

- Tax fees to the USA are $0.

- All shipments will be sent by FedEx, common carrier at our discretion or per customer specification.

- Returns accepted for manufacturer's damage or defect only, advised within 5 business days of receipt of goods.

- All prices are in USD. 

- We require a 20% deposit payment and 80% before shipment. 

- If you wish to pay with credit card (not PayPal, please email us at info@feroz.com.co)

- Please visit www.ferozpetfashion.com for the latest products, updates and policies.

- Lead time is 4 - 8 weeks after receiving the 20% deposit (it can increase depending on the products)

- We are based in Bogotá, Colombia and do worldwide shipping 

- Incoterms: EXW Bogotá - Colombia